If something is unclear or goes wrong, two routes are available: the Help & Support page inside the platform, and the right contact for the type of question you have.
The Help & Support page
The Help & Support page in your sidebar contains:
- Frequently asked questions, organised by topic: Purpose and Assessment, Access and Starting, Before and During the Viva, Technical Issues, Submission and After, and Privacy and Fairness.
- Contact options for the Integrevise support team: an email address and a contact form.
The FAQs cover most quick questions, including how grading works, what is and is not recorded, and what happens if your internet drops.
Academic or technical
Once a question is not covered by the FAQs, two routes apply.
Academic questions are for your lecturer. These include any question that depends on the assessment context: why a particular score was given, whether another attempt can be arranged, how the viva contributes to your final grade, or how illness or other circumstances should be handled.
Technical questions are for the Integrevise support team. These cover problems with the platform itself: a session that did not start, a microphone that did not record, an error during setup, or a result page that will not load.
If a question involves both (for example, a session that crashed and the request for another attempt that follows), the technical detail is best sent to support, and the request itself to your lecturer.
Contacting Integrevise support
The support team can be reached by:
- Email at contact@integrevise.com
- Contact form on the Help & Support page in the platform, or at integrevise.com/contact.
A useful support message includes your name and university, the viva code (visible on the viva page), what you were trying to do, what happened, and any screenshots that help. Responses typically arrive within 24 hours on working days.
Contacting your lecturer
For academic questions, the channel your module already uses (the LMS, email, or office hours) is the most reliable route. Including your viva code, the module, and the date of the session helps your lecturer find the right context quickly.
Things to try first
If a setup or in session problem appears, the following often resolve it:
- Refreshing the page.
- Restarting the browser, which clears most camera and microphone permission issues.
- Trying a different browser. Chrome is the most consistent.
- Confirming that the browser has access to your camera and microphone in its site settings.
If the problem remains, a message to support with the detail above is the next step.
Response times
The Integrevise support team aims to respond within 24 hours on working days. Lecturer response times depend on the module; module guidance usually indicates what to expect.
For something genuinely urgent — a live viva that cannot be rejoined — please contact your lecturer as soon as possible. The platform logs the event on its side, but they will need to hear from you to know what happened on yours.